General Terms and Conditions
Where these general terms and conditions do not conform with the general terms and conditions for specific tours or services, these general terms and conditions apply.
1. Introduction
1.1 The following general terms and conditions explain the rules of usage and the content of the contract that the customer enters with Piranha Divers.
1.2 While we strive to provide the service we advertise and want to give you the best possible experience, we do so by reacting and responding to the conditions presented with each tour. As we treat every customer as our best client and endeavour to provide the best service we possibly can, we have created these Terms and Conditions to protect both you, the client, and us, Piranha Divers, and ensure we are able to offer you the experience we promise.
2. Announcements
2.1 Piranha Divers' primary method of communication is email. All requests, confirmations, changes or cancellations must be communicated to the ‘mail-me@piranha-divers.jp’ email address to be considered; exceptions are indicated in 3.2. Communications made outside of this channel may not be considered and may affect your eligibility in other parts of these Terms and Conditions.
2.2 Any bookings and alterations to bookings made over the phone or in person must be followed up with a response email on behalf of the client. If this is not possible before the tour start date the client must state this during the call.
3. Corrections
3.1 The customer is obliged to be conscious about his transaction account and all the corrections that are performed. Piranha Divers is allowed to make correction to all mistakes or errors regarding collection of payments, issuance of invoices, calculation of commissions and discounts, and other transactions, including refunds and chargebacks.
3.2 The customer is obliged to announce immediately to Piranha Divers if (s)he knows about mistakes or errors that have been made. Depending on what applies, both parties are responsible for correcting the balance of the transaction account in accordance with the correction that has been made.
4. Limitations and Restrictions
4.1 Participation in tours offered by Piranha Divers are contingent on meeting certification and experience requirements. It is the responsibility of the client to produce sufficient proof of certification and experience when requested by Piranha Divers and it is understood that failure to produce proof will result in at least one check dive and may result in a cancellation of their tours without refund.
4.2 Clients participating in tours that involve exceeding the limits of basic qualifications must show us proof of experience and certification to do so.
5. Payments
5.1 Piranha Divers offers multiple payment methods, including cash, credit card and online checkout.
5.2 A non refundable deposit of 25.000Yen must be made within 2 days of a course booking to cover the cost of e-learning and confirm the course, failure to do so may result in the booking becoming invalid. The balance is due one week before the course.
6. Responsibility
6.1 Piranha Divers takes your safety seriously and follows the Standards and Procedures of SDI/TDI and the Recreational Scuba Training Council. This includes measures to identify responsibility and liability as well as professional insurance covering all aspects of Piranha Divers. In some cases this does not cover the client for certain responsibilities and liabilities.
6.2 Piranha Divers strongly recommends that all clients purchase their own travel and diving insurance to cover unforeseen circumstances arising from vacation activities.
6.3 Subject to our Booking Conditions Piranha Divers is not responsible for any injuries or losses sustained whilst clients are on tours booked with Piranha Divers, whether conducted by Piranha Divers or a third party.
6.4 The client assumes responsibility for their own property, proof of experience and actions while on tour..
6.5 The invalidity of individual clauses of this agreement does not affect the validity of the document as a whole.
7. Loss/Damage of Scuba Equipment
7.1. You are responsible for making sure that all the gear you have been issued during a course or trip is treated well and all items make it back to our rental depot at the end of your dive trip. Possible repair or replacement cost will fall onto the customer.
7.2. This same policy is valid for training materials belonging to Piranha Divers, books, DVDs, and Final Exam booklets.
8. Customer Declaration
8.1 By agreeing to this application and these general terms and conditions, the client confirms that he has studied the general terms and conditions for partnership with Piranha Divers in detail and accepts all the content of it without limitations and obliges to adhere to it in all aspects.
The client confirms specifically:
A. That he has studied in detail and agrees to the general terms and conditions, specifically about the responsibility of Piranha Divers.
B. That the agreement for services with Piranha Divers is entered into in its own benefit only.
Cancellation Policy:
1. Piranha Divers reserves the right to cancel or alter tours and tour content based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the client, however Piranha Divers will endeavour to communicate any changes to scheduled activities at the earliest possible time. It is the goal of Piranha Divers to find the best solution for any changes or cancellations in activities and may offer alternative dive sites or activities. Piranha Divers will also work with the client on a case-by-case basis for all adjustments and cancellations with the client’s interest and safety in mind.
2. All rates quoted are based on current purchasing price in Japan. Prices are in Japanese Yen as shown on our website. Prices are guaranteed after full payment has been made.
